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Technical support

Software support, not trading promises.

Customer support is available at support@mmsystematic.com.

Support scope

NinjaTrader Vendor & Affiliate
MNQ-NY-BO v1.0 is designed for NinjaTrader Desktop 8.
Affiliate/referral link — MM Systematic may receive compensation for qualifying referrals.
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Risk Disclosure: Futures and forex trading contains substantial risk and is not for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing one's financial security or lifestyle. Only risk capital should be used for trading and only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results.

CFTC Hypothetical Performance Disclosure: Hypothetical performance results have many inherent limitations, some of which are described below. No representation is being made that any account will or is likely to achieve profits or losses similar to those shown; in fact, there are frequently sharp differences between hypothetical performance results and the actual results subsequently achieved by any particular trading program. One of the limitations of hypothetical performance results is that they are generally prepared with the benefit of hindsight. In addition, hypothetical trading does not involve financial risk, and no hypothetical trading record can completely account for the impact of financial risk of actual trading. For example, the ability to withstand losses or to adhere to a particular trading program in spite of trading losses are material points which can also adversely affect actual trading results. There are numerous other factors related to the markets in general or to the implementation of any specific trading program which cannot be fully accounted for in the preparation of hypothetical performance results and all which can adversely affect trading results.

NinjaTrader® trademark notice: NinjaTrader® is a registered trademark of NinjaTrader Group, LLC. No NinjaTrader company has any affiliation with the owner, developer, or provider of the products or services described herein, or any interest, ownership or otherwise, in any such product or service, or endorses, recommends or approves any such product or service.

Contact MM Systematic Support

For installation, licensing, platform-compatibility or software-behaviour questions, email support@mmsystematic.com.

To help us diagnose an issue efficiently, please include your NinjaTrader version, strategy name, instrument and data-series type, and the exact error message or screenshot where relevant.

Do not send passwords, API keys, brokerage credentials or other account-access information.

Manage subscription & billing

Monthly subscribers can securely manage payment details, view billing information and invoices, and request subscription cancellation through the Stripe Customer Portal.

Subscription cancellations take effect at the end of the current billing period.

Manage billing

MNQ-NY-BO v1.0 customer guide

For installation and commissioning steps, use the approved Quick Start guide.

Download Quick Start v1.2 (PDF)